KNOWLEDGE BASE & FAQ

Frequently Asked Questions

Quick answers about Tenanty.

Getting started

What is Tenanty?

Tenanty is cloud software for managing rental properties in Bahrain. It covers properties and units, tenants, e-signed leases, invoices, rent collection, maintenance and reports in one place, with AI features that help with routine work.

Who is Tenanty for?

Landlords, property managers and real estate agencies, from one building to large portfolios. Owners, staff, tenants and technicians each get their own access.

How do I get started?

Choose Start Free Trial, create your account and follow the setup steps: organization, building, unit, tenant and lease. You can skip the intro at any time.

What happens after the 14-day free trial?

The trial needs no credit card. Afterwards you choose a monthly or yearly plan, or contact us for Enterprise. Your data is kept.

Can I import my existing buildings and tenants from Excel?

Yes. The built-in CSV/Excel import brings in rent rolls, contacts, CPR numbers and lease dates. Portfolios of 20+ units also get free onboarding support.

Plans and pricing

What plans and prices are available?

Please see our Pricing page for all plans, limits and current prices in BHD.

Do all plans include all features?

Yes. Every plan includes every feature. Plans differ only in limits, such as units, team seats and buildings.

Rent collection

How do tenants pay their rent?

Tenants pay the landlord directly, in the way you already agree with them. Tenanty sends the invoice, and you record the payment when it arrives. The invoice is then marked as paid and an instant PDF receipt is created. Tenanty does not collect or hold rent money.

Does Tenanty send rent reminders?

Yes. Email reminders go out before the due date, on the due date and when a payment is overdue. You choose the timing and wording.

Contracts and legal

Are electronic contracts legally recognized in the Kingdom of Bahrain?

Yes. Contracts follow Bahrain's electronic transactions law and include an audit trail, IP verification and timestamps, which support official registration and utility transfers.

AI and credit score

Will the AI send messages without my approval?

Only if you allow it. Each AI agent can suggest only, ask before sending, or send automatically. Every action is recorded in an audit log.

How is the Tenant Credit Score calculated?

Scores range from 300 to 850. On-time payment counts most, followed by overdue invoices and the rent collection ratio. You can also preview how an upcoming invoice would change a tenant's score.

Data and support

Is my data protected?

Yes. Tenanty is built around Bahrain's Personal Data Protection Law (PDPL), with role-based access, audit logs and encrypted invoice links. Each organization's data is separated from every other organization's.

How do I contact Tenanty?

Use the Contact Us page, or choose Book a Demo to talk to our team.

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Still have a question?

Talk to our team or try Tenanty free for 14 days. No credit card required.

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